Shipping & Delivery
Fast, tracked delivery across Australia.
We dispatch orders from our Australian warehouse in the Northern Rivers, NSW. Most orders are packed and dispatched within 24 hours, with tracking sent straight to your email.
Quick answers
Dispatch: Usually within 24 hours
Carrier: Australia Post
Standard delivery: Usually 2–6 business days after dispatch
Tracking: Included with every order
Free shipping: On Australian orders over $60
When will my order be dispatched?
We aim to pack and dispatch orders within 24 hours.
Orders placed on weekends or public holidays may begin processing on the next business day. During especially busy periods, dispatch can occasionally take a little longer.
As soon as your order is on its way, we'll send you a shipping confirmation email with your tracking details.
How long does delivery take?
Once dispatched, Australian orders are generally delivered within:
Standard Delivery: 2–6 business days
Express Delivery: 1–3 business days
Delivery times are estimates and can vary depending on your location and the Australia Post network.
How much is shipping?
Orders over $60: Free standard shipping within Australia.
For orders under $60, your available shipping options and the exact cost will be shown at checkout before you pay.
How do I track my order?
You'll receive an email with your Australia Post tracking number as soon as your order has been dispatched.
Use the tracking link in that email to follow your parcel from our warehouse to your door.
I entered the wrong address. What should I do?
Contact us at support@safeinseconds.com as soon as possible with your order number and the correct address.
If your order hasn't been packed or dispatched yet, we'll do our best to update it for you.
Once a parcel has been dispatched, we may not be able to change the delivery address.
My tracking hasn't updated
It can sometimes take a little time for a new tracking event to appear after your parcel has been handed over to Australia Post.
If your tracking hasn't updated for several business days or your order is taking longer than expected, contact us at support@safeinseconds.com and we'll help you look into it.
My order says delivered, but I can't find it
First, check around your property, any safe-drop locations and with anyone else at the delivery address.
If it's still missing, check the latest Australia Post tracking information and contact us at support@safeinseconds.com if you need help.
We don't want you left wondering where your order is.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible.
Because we aim to dispatch orders quickly, we can't guarantee changes once an order has entered the packing process. If we can catch it in time, we'll help.
Still have a question?
We're here to help.
Email support@safeinseconds.com with your order number and we'll get back to you as soon as we can.
Last updated: September 2026
