Shop with confidence. You're covered by our 30-day satisfaction guarantee.

If you've changed your mind or something isn't right with your order, we're here to help. We've kept our returns process straightforward.

Quick answers

Returns: Within 30 days of receiving your order
Change of mind: Yes
Faulty or damaged item: We'll make it right
Refund processing: Within 5 business days after your return is received and approved
How to start: Email support@safeinseconds.com

Our 30-day satisfaction guarantee

We want you to feel confident ordering from Safe In Seconds.

If you change your mind or aren't satisfied with your purchase, you can request a return within 30 days of receiving your order.

Simply contact support@safeinseconds.com with your order number and we'll guide you through the next steps.

Changed your mind?

That's okay.

For change-of-mind returns, products must be returned unused, in their original condition and with their original packaging.

A flat $14.99 AUD return shipping and handling fee will be deducted from your refund.

Any original shipping charges are non-refundable.

Multi-packs and bundles: For change-of-mind returns, the complete pack or bundle must be returned together.

What if my order arrives damaged, faulty or incorrect?

Contact us at support@safeinseconds.com and let us know what happened.

Please include your order number and, where possible, a photo showing the issue so we can resolve it quickly.

If your product is confirmed to be faulty, damaged on arrival or we've sent you the wrong item, we'll make it right.

The $14.99 change-of-mind return fee does not apply where you're entitled to a remedy under Australian Consumer Law.

How do I start a return?

It's simple:

1. Contact us
Email support@safeinseconds.com with your order number and reason for the return.

2. We'll send you the instructions
Our team will confirm your return and explain where and how to send it.

3. Send your return back
Please don't send a return before contacting us, as this can delay your refund.

Once your return has been received and approved, we'll process your refund back to your original payment method.

How long will my refund take?

Once your returned item has been received and approved, we aim to process your refund within 5 business days.

After we process it, your bank or payment provider may take additional time to show the funds in your account.

Refunds are returned to the original payment method used for your order.

What if I've actually used my product in an emergency?

If a Safe In Seconds product helped protect you or someone else during a real emergency, don't simply throw it away and buy another one.

Tell us what happened through our Seconds That Matter Program.

Approved emergency-use submissions receive a free replacement, so you can be prepared again.

Your Australian Consumer Law rights

Our 30-day satisfaction guarantee is provided in addition to your rights under the Australian Consumer Law.

Nothing in this policy is intended to exclude or limit any rights or remedies you're entitled to under Australian Consumer Law.

Need help?

Email support@safeinseconds.com with your order number and we'll help you from there.

Last updated: September 2026