Privacy policy

Last updated: September 2026

Safe In Seconds Pty Ltd (ABN 34 700 242 477), trading as Safe In Seconds ("Safe In Seconds", "we", "us" or "our"), operates this website and online store.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, place an order, communicate with us, subscribe to marketing or otherwise interact with Safe In Seconds.

Our online store is powered by Shopify.

Personal Information We Collect

Depending on how you interact with us, we may collect information including:

  • your name, email address, phone number, billing address and shipping address;
  • information about orders, purchases, returns, refunds and other transactions;
  • information you provide when contacting customer support, submitting a review, completing a form or otherwise communicating with us;
  • device, browser, IP address and website usage information;
  • marketing preferences and information about how you interact with our emails or advertising; and
  • payment and transaction information required to process your purchase.

Payment card details are processed by Shopify and our payment providers. Safe In Seconds does not generally receive or store your complete payment card details.

How We Use Your Personal Information

We may use personal information to:

  • process payments and fulfil, ship and track orders;
  • provide customer support;
  • process returns, refunds and other requests;
  • operate, protect and improve our website and services;
  • detect and prevent fraud or misuse;
  • communicate with you about your orders or account;
  • send marketing communications where permitted;
  • measure and improve our marketing and advertising;
  • request or display customer reviews where appropriate; and
  • comply with legal and regulatory requirements.

You can unsubscribe from promotional email communications at any time using the unsubscribe link included in those emails.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to organisations that help us operate Safe In Seconds, including:

  • Shopify, which hosts and supports our ecommerce store;
  • payment processors;
  • Australia Post and other fulfilment or delivery providers;
  • Omnisend and other providers used for customer communications and email marketing;
  • analytics, advertising and marketing platforms, including platforms such as Meta;
  • IT, cloud hosting, security and customer-support providers; and
  • professional advisers, regulators or authorities where required or permitted by law.

We do not disclose personal information for purposes unrelated to operating, improving or marketing Safe In Seconds unless permitted by law or you have authorised us to do so.

International Processing and Disclosure

Some of the service providers we use operate outside Australia.

As a result, personal information may be processed or disclosed overseas, including in countries such as Singapore, Canada, the United States, Lithuania and the United Kingdom, as well as other countries in which our service providers or their authorised subprocessors operate.

Where required by applicable law, we take reasonable steps in connection with overseas disclosures of personal information.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

To make a request, email support@safeinseconds.com.

We may need to verify your identity before completing certain requests.

Privacy Complaints

If you have a concern or complaint about how Safe In Seconds has handled your personal information, please contact us at support@safeinseconds.com.

Please provide enough information for us to understand and investigate your concern. We will aim to acknowledge and respond to privacy complaints within a reasonable period.

Where the Australian Privacy Act applies and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Contact

For questions about this Privacy Policy, privacy requests or complaints, contact:

Safe In Seconds Pty Ltd
ABN 34 700 242 477
Email: support@safeinseconds.com
Australia